1. What shipping methods do you offer?
- We offer free shipping within the USA. We use trusted carriers like USPS and other major shipping services. Shipping time is typically 5-7 business days, and handling time is 1-3 business days.
2. How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website.
3. How long does it take for my order to arrive?
- Orders are processed within 1-3 business days (Monday to Friday). After shipping, delivery typically takes 5-7 business days (Monday to Friday) within the USA.
4. What is your return policy?
- We accept returns within 30 days of receiving your order. The item must be unused and in its original packaging. We offer free return shipping within the USA. Once we receive your return, we will process your refund to the original payment method.
5. Can I exchange an item?
- We do not offer direct exchanges. If you’d like a different item, please return the original item and place a new order.
6. What should I do if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either send a replacement or issue a full refund, depending on the situation.
7. How can I contact customer service?
- You can reach us by email at info@junecutzbarbersupply.com or call us at +1 (318) 455-7650. Our address is 750 E US Hwy 80 Ste 631, Forney, Texas 75126, United States.
8. What payment methods do you accept?
- We currently accept payments through PayPal. You can use your PayPal account or any linked credit/debit cards.
9. Do you ship internationally?
- At this time, we only offer shipping within the United States.
10. Can I cancel my order?
- Orders can only be canceled before the payment is processed and the item is shipped. Please contact us as soon as possible if you wish to cancel your order.